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A partnership between the mail handlers union and management designed to improve quality of working life for all employees. I applied and was selected to fill what was described as an independent detail for a flexible around the clock mail handler to represent the craft employees.
The other partner position was for a supervisor who represented the management side of the house. I was very excited about the challenge and saw it as a great opportunity to bring a multicultural setting of people together and make a quality difference in an industrial surrounding.
We immediately started out by getting organized clearing out the mush-in-the-room, reviewing, destroying and reorganizing the office to immediately boost our image of the place we called our safe Dhl employee handbook off the workroom floor.
Our intent was to pull out the duster and give this program a five star shine.
Through work orders we improved the lighting, decorated the walls, and requested routine custodial maintenance in the room to prove to all employees that we really believe we do get one chance to make a first impression. We are progressing in a keep busy mode.
The room is looking good, the training aids are falling in place and we had marketing advertisements running as commercials on postal vision in an endeavor to engage our coworkers. We slowly redeveloped and fined tuned the teams already in place with refresher training and group dynamics.
There were about four quality circles. Teams made up of approximately ten mail handlers and a supervisor from different operations to work as a circle to identify and improve quality of working life issues across the workroom floor.
There were about two self directed Dhl employee handbook teams each comprised of employees from the same operation attempting to improve their own operation.
After four months in office, a room facelift, and multiple group presentations somehow we had sealed the deal on about six more teams for total of twelve. With four self directed teams and eight quality circles, magically our interest rate doubled.
As coordinators we were present at all meetings to kick off each session with some warm up brain teaser exercises to get the groups focused and in thinking mode. The ice is beginning to melt right! On a regular basis there is minimum management involvement.
The minority of supervisors that do attend the meetings should understand that they are not there to be babysitters. Squelch the two way radio noise, censor the phone calls, muffle the interruptions outside the circle, and put a lid on going in and out of the room.
Postal leaders are frequently barging into the group meetings to yank employees out or end the meetings.
Over a period of seven months I noticed that managers were generally disengaged from the quality of working life process. I never saw more than two out of about ten who actually showed their physical support and a willingness to get involved with employees and share their perspective on the benefits of a QWL program.
The road show was to the weekly supervisor meeting to present our ideas, concepts and bring awareness to the executive and administrative side of the house with hopes of future support. We tried hard to show these leaders on the floor that if they used this format to figure out how to improve operations they would see that the one hour was well worth the return on investment.
We showed them photos and discussed projects like ergonomic mail prep tables, and ergonomic slide ramps under construction. We were informed after the meeting by several supervisors that this was the first time this format was used. The end result was no appreciation.
The frequency of beatings in the form of snatching employees away from the meetings began to increase, more people wanting to use the space as a place for private meetings, training, counseling and morale slowly started to dwindle because many members were not allowed to attend the meetings because supervisors were increasingly concerned about getting their production numbers.
I think everyone should be trained in group dynamics in a team environment even if they are not involved in QWL. Next there are those employees who are not interested in accomplishing anything at these meetings. They only want to get off the workroom floor for an hour to sit on their hind quarters for an extended and legitimate break.
There are those who want to have a one hour party with dinner trays that I call the lunch before the lunch.
Tone that down; Snacks are reasonable and heavy meals slow down the progress. The recycling program was another opportunity to excel. A collateral QWL activity that required about 4 hours a week to collect the plastic bottles and cans, wash out the receptacles, separate them outside in our designated area, sort them, then package them into individual dumpsters, shrink wrap and tarp the dumpsters for transport to the downtown recycling center, and always maintain good housekeeping for pest control.
Recycling provides an opportunity to bring in extra revenue for the facility and increase the Postal Service image as an environmental leader. The funds were returned to the employees in the form of a cash contribution toward the annual Christmas dinner or other morale venues with permission.
The coordinators need to be people who are interested in more than weekends off.
They should be qualified to teach employees how to brainstorm, create agendas, hold productive meetings, stick to timelines and produce results. After the meeting the team members should feel like they had a day in class.Work need not be Continuous.
Work performed by the employee need not be continuous as long as it falls within the same work day. For example, an employee who works in two shifts, one from 8AM to 12AM (four hours), and another from 4PM to 8PM of the same work day (another four hours), suffers a total of 8 hours of work.
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The Public Inspection page on leslutinsduphoenix.com offers a preview of documents scheduled to appear in the next day's Federal Register issue. The Public Inspection page may also include documents scheduled for later issues, at the request of the issuing agency.
Over the next couple of weeks leslutinsduphoenix.com will be playing catch-up on posting legal cases filed by postal employees via EEOC, MSPB, Federal courts and other government agencies.
The Postal Service did not subject an employee to disability discrimination when a postal supervisor refused the.